Surveys and evaluations
Legal Aid BC regularly surveys stakeholders for feedback about our programs and services. Stakeholders include the public, LABC clients, lawyers, and LABC staff. LABC also evaluates ongoing services and pilot projects to ensure they're fulfilling their objectives and meeting client needs.
The PDFs of these reports are listed below. To view a report older than six years, see our Archive.
Client Satisfaction Survey
A survey with LABC clients to gain a broader knowledge of the client experience accessing LABC programs and services.
Community Engagement
2022 Evaluation of Community Partners Report, Part 2 (Jan 2022) – Helping People Navigate the Justice System: An Evaluation of Community Partners (Part 2) - This part of the evaluation consists of stories collected from CP locations, as qualitative examples of the impact of providing the Community Partner service.
2022 Evaluation of Community Partners Report, Part 1 (Jan 2022) – Helping People Navigate the Justice System: An Evaluation of Community Partners (Part 1) - This evaluation examines how services are provided across the province to marginalized individuals looking for help to identify and address their legal needs.
2020 Community Dialogues Report – Feedback from community consultation with legal aid clients and service providers across BC regarding legal aid priorities.
Criminal Law Services
2022 Criminal Early Resolution Contract Evaluation (Year 2) – An evaluation of expanded criminal legal aid services to clients who do not qualify for a full representation contract.
2020 Criminal Early Resolution Contract Evaluation (Year 1) – An evaluation of expanded criminal legal aid services to clients who do not qualify for a full representation contract.
2017 Expanded Criminal Duty Counsel Refresh Report – Evaluation looks at the project’s progress towards achieving its intended outcomes after two full years of operations
2016 Expanded Criminal Duty Counsel Summative Evaluation Report – Evaluation examines the implementation of the pilot project and its success in achieving its outcomes during its first year of operation.
Everyday Legal Needs Survey
A survey of British Columbians with low incomes on the types of legal problems they are facing, how they are dealing with these legal problems, and how these legal problems affect their perceptions of the justice system in BC.
2020 Everyday Legal Needs Survey
2018 Everyday Legal Needs Survey
Family Law & Child Protection Services
2017 Expanded Family LawLINE Evaluation Refresh – An evaluation refresh was conducted to demonstrate LawLINE’s progress toward achieving its intended outcomes after two full years of operations.
2017 Expanded Family Duty Counsel Refresh Evaluation Report – An evaluation refresh was conducted to demonstrate the project’s progress made toward achieving its intended outcomes after two full years of operations.
2017 Parents Legal Centre Refresh Evaluation Report – An evaluation refresh was conducted to demonstrate the project’s progress toward achieving its intended outcomes after two full years of operation.
2016 Parents Legal Centre Summative Evaluation Report – Evaluation looks at the implementation and delivery of the pilot and its success in achieving its intended outcomes during its first year of operation.
2016 Expanded Family Duty Counsel Summative Evaluation Report – Evaluation looks at the implementation and delivery of the pilot and its success in achieving its intended outcomes during its first year and a half of operation.
2016 Expanded Family LawLINE Summative Evaluation Report – Evaluation looks at the implementation and delivery of the pilot and its success in achieving its intended outcomes during its first year of operation.
2016 Mediation Referral Summative Evaluation Report – Evaluation looks at the implementation and delivery of the pilot and its success in achieving its intended outcomes during its first year and a half of operation.
Indigenous Services
2021 Process evaluation of the Aboriginal Community Legal Worker Program in Duncan & Nanaimo – Evaluation looks at the Aboriginal Community Legal Worker (ACLW) services provided to the Indigenous communities of Duncan and Nanaimo.
Lawyer Services
2018 Local Lawyer Incentive Survey – Feedback from lawyers on the proposed lawyer incentive plan and suggestions for other incentives to encourage lawyers to take on more legal aid family and/or child protection contract.
Public Legal Education and Information
2021 Achieving Digital Equity project – View reports from Legal Aid BC's Achieving Digital Equity research project which documented barriers to accessing digital legal resources faced by people in BC.
2019 Online Training for Community-Based Intermediaries: Survey Findings and Implications – Feedback from community workers and other helping professionals about their online training needs and preferences with conclusions and recommended next steps.
2019 Indigenous Public Legal Education and Information: Final Report and Recommendations – A consultation identifying the need for public legal education and information (PLEI) materials in Indigenous communities, with recommendations on various ways LSS can meet the needs of clients from Indigenous communities and improve their access to justice by making Indigenous PLEI more accessible.
2019 MyLawBC Evaluation Report – Assess the efficacy of MyLawBC in terms of reaching target audiences, providing an accessible legal resource to users, providing users with needed legal information, and helping users resolve their legal issues.
2019 MyLawBC: Understanding Outcomes – Investigating the effectiveness of MyLawBC by examining the user journey and what appropriate benchmarks would be for users who complete visits to the MyLawBC website.
2018 Needs Assessment: PLEI in Languages Other Than English – Review of the legal information needs of B.C.’s English as an Additional Language (EAL) speakers to identify gaps and to determine areas of improvement in the presentation and distribution of legal information to these communities.
2017 User Testing: In-Person vs. Using usertesting.com – Assessment of strengths and limitations of usertesting.com and comparing against the findings and experiences resulting from in-person testing of MyLawBC.
2017 User Testing for MyLawBC and Family Law Website Video Project – In-person user testing of MyLawBC as well as LABC’s Supreme Court family trial videos.
Public Opinion Poll
A province wide survey with BC residents to understand the awareness, knowledge, and attitudes around legal aid in BC.
2021 Public Opinion Poll
2018 Public Opinion Poll
Tariff Lawyer Survey
A survey of legal aid lawyers on their satisfaction with the supports LABC providers to lawyers taking legal aid contracts.
2020 Tariff Lawyer Survey
2016 Tariff Lawyer Survey