Surveys and evaluations

2021 Client Satisfaction Survey

2018 Client Satisfaction Survey

2020 Community Dialogues Report – Feedback from community consultation with legal aid clients and service providers across BC regarding legal aid priorities.

2021 Expanded Criminal Duty Counsel Refresh Report – Evaluation looks at the project’s progress towards achieving its intended outcomes after two full years of operations

2020 Criminal Early Resolution Contract Evaluation (Year 1) – An evaluation of expanded criminal legal aid services to clients who do not qualify for a full representation contract.

2016 Expanded Criminal Duty Counsel Summative Evaluation Report – Evaluation examines the implementation of the pilot project and its success in achieving its outcomes during its first year of operation.

2015 Expanded Criminal Duty Counsel Process Evaluation Report – Evaluation looks at the implementation of the pilot.

2020 Everyday Legal Needs Survey

2018 Everyday Legal Problems Survey

2017 Expanded Family LawLINE Evaluation Refresh – An evaluation refresh was conducted to demonstrate LawLINE’s progress toward achieving its intended outcomes after two full years of operations.

2017 Expanded Family Duty Counsel Refresh Evaluation Report – An evaluation refresh was conducted to demonstrate the project’s progress made toward achieving its intended outcomes after two full years of operations.

2017 Parents Legal Centre Refresh Evaluation Report – An evaluation refresh was conducted to demonstrate the project’s progress toward achieving its intended outcomes after two full years of operation.

2016 Parents Legal Centre Summative Evaluation Report – Evaluation looks at the implementation and delivery of the pilot and its success in achieving its intended outcomes during its first year of operation.

2016 Expanded Family Duty Counsel Summative Evaluation Report – Evaluation looks at the implementation and delivery of the pilot and its success in achieving its intended outcomes during its first year and a half of operation.

2016 Expanded Family LawLINE Summative Evaluation Report – Evaluation looks at the implementation and delivery of the pilot and its success in achieving its intended outcomes during its first year of operation.

2016 Mediation Referral Summative Evaluation Report – Evaluation looks at the implementation and delivery of the pilot and its success in achieving its intended outcomes during its first year and a half of operation.

2015 Expanded Family Duty Counsel Process Evaluation Report – The evaluation looks at the implementation of the pilot at the Victoria Justice Access Centre, and progress towards achieving its intended outcomes.

2015 Expanded Family LawLINE Process Evaluation Report – Evaluation looks at the implementation of the pilot, and progress towards achieving its intended outcomes.

2015 Family Mediation Referral Project Process Evaluation Report – Evaluation presents findings of the province-wide Family Mediation Referral pilot project.

2021 Process evaluation of the Aboriginal Community Legal Worker Program in Duncan & Nanaimo – Evaluation looks at the Aboriginal Community Legal Worker (ACLW) services provided to the Indigenous communities of Duncan and Nanaimo.

2015 Parents Legal Centre Process Evaluation Report – Evaluation looks at the implementation of the project and progress towards achieving its intended outcome.

2018 Local Lawyer Incentive Survey – Feedback from lawyers on the proposed lawyer incentive plan and suggestions for other incentives to encourage lawyers to take on more legal aid family and/or child protection contract.

2015 Tariff Simplification Evaluation Report – Evaluation investigates the impact of simplifying the criminal, family, and CFCSA tariffs.

2021 Achieving Digital Equity project – Legal Aid BC's Achieving Digital Equity (ADE) research project is documenting the barriers to accessing digital legal resources faced by many people across BC. The study explores digital issues and challenges, how many are affected, and what can be done to ensure people can access the legal help they need, even if they can’t go online.

2019 Online Training for Community-Based Intermediaries: Survey Findings and Implications – Feedback from community workers and other helping professionals about their online training needs and preferences with conclusions and recommended next steps.

2019 Indigenous Public Legal Education and Information: Final Report and Recommendations – A consultation identifying the need for public legal education and information (PLEI) materials in Indigenous communities, with recommendations on various ways LSS can meet the needs of clients from Indigenous communities and improve their access to justice by making Indigenous PLEI more accessible.

2019 MyLawBC Evaluation Report – Assess the efficacy of MyLawBC in terms of reaching target audiences, providing an accessible legal resource to users, providing users with needed legal information, and helping users resolve their legal issues.

2019 MyLawBC: Understanding Outcomes – Investigating the effectiveness of MyLawBC by examining the user journey and what appropriate benchmarks would be for users who complete visits to the MyLawBC website.

2018 Needs Assessment: PLEI in Languages Other Than English – Review of the legal information needs of B.C.’s English as an Additional Language (EAL) speakers to identify gaps and to determine areas of improvement in the presentation and distribution of legal information to these communities.

2017 User Testing: In-Person vs. Using usertesting.com – Assessment of strengths and limitations of usertesting.com and comparing against the findings and experiences resulting from in-person testing of MyLawBC.

2017 User Testing for MyLawBC and Family Law Website Video Project – In-person user testing of MyLawBC as well as LABC’s Supreme Court family trial videos.

2021 Public Opinion Poll

2018 Public Opinion Poll

2016 Public Opinion Poll

2020 Tariff Lawyer Survey

2016 Tariff Lawyer Survey