Service and program evaluations

The Legal Services Society regularly evaluates both ongoing services and pilot projects to ensure they're fulfilling their objectives and meeting client needs.

The PDFs of these reports are listed below by subject area. For older reports, see our Archive.

Aboriginal Services

Gladue Report Disbursement Evaluation, June 2013
Building Bridges: Improving Legal Services for Aboriginal People, October 2007

CFCSA Services

CFCSA Services Evaluation, July 2015
Collateral Issues & Consensual Dispute Resolution — CFCSA Tariff Survey Report, September 2011

Community Advocate Support Line

Community Advocate Support Line Evaluation, June 2008

Community Engagement

Community Engagement Evaluation — Final Report, April 2013

Criminal Law Services

Evaluation of the Expanded Duty Counsel Project (Kelowna) — Final Report, July 2010

Family Law Services

Evaluation of Family Legal Services — Final Report, May 2012
Nanaimo Justice Access Centre Implementation Evaluation — Final Report, October 2009
Nanaimo Family Justice Services Centre Background and Context, September 2008
Nanaimo Family Justice Services Centre Implementation Phase Evaluation — Addendum, September 2008
Nanaimo Family Justice Services Centre Implementation Phase Evaluation — Final Report, September 2008

Intake Services

Transition from Regional Centres to Local Agents 2010 – 2011 Implementation Evaluation Report, October 2011

Follow-up evaluations

Expanded Family LawLINE Refresh Evaluation Report, October 2017
Expanded Family Duty Counsel Refresh Evaluation Report, October 2017
Expanded Criminal Duty Counsel Refresh Evaluation Report, October 2017
Parents Legal Centre Refresh Evaluation Report, October 2017

Summative evaluations

Parents Legal Centre Summative Evaluation Report, July 2016
Expanded Family Duty Counsel Summative Evaluation Report, July 2016
Expanded Family LawLINE Summative Evaluation Report, July 2016
Mediation Referral Summative Evaluation Report, July 2016
Expanded Criminal Duty Counsel Summative Evaluation Report, June 2016

Process evaluations

Expanded Family Duty Counsel Process Evaluation Report, November 2015
Parents Legal Centre Process Evaluation Report, November 2015
Expanded Family LawLINE Process Evaluation Report, November 2015
Mediation Referral Process Evaluation Report, November 2015
Expanded Criminal Duty Counsel Process Evaluation Report, November 2015

Lawyers

Local Lawyer Incentive Survey, September 2018
Tariff Lawyer Satisfaction Survey, January 2017
Tariff Simplification Final Evaluation Report, October 2015
Tariff Lawyer Satisfaction Survey, June 2013
Tariff Lawyer Satisfaction Survey, May 2010
Tariff Lawyer Satisfaction Survey, October 2007
Overview of LSS Tariff Review and Renewal 2004 – 2007, May 2007

Legal Aid

Everyday Legal Problems Survey, July 2018
LSS Client Satisfaction Survey, July 2018
LSS 2018 Public Opinion Poll, April 2018
LSS 2016 Public Opinion Poll, April 2016
LSS Client Satisfaction Survey, July 2015
LSS 2015 Public Opinion Poll, April 2015
LSS 2014 Public Opinion Poll, May 2014
Problems of Everyday Life, May 2013
LSS 2013 Public Opinion Poll, April 2013
LSS 2012 Public Opinion Poll, April 2012
LSS Client Services Survey, April 2011
LSS 2011 Public Opinion Poll, April 2011
LSS 2010 Public Opinion Poll, March 2010
Legal Aid in BC (public opinion poll), March 2009
Legal Problems Faced in Everyday Lives of British Columbians, December 2008
Legal Aid In BC (public opinion poll), March 2008
LSS Client Services Survey, October 2007
Legal Aid in BC (public opinion poll), January 2007

Public Legal Education and Information

MyLawBC Evaluation Report, June 2019
MyLawBC: Understanding Outcomes, June 2019
User Testing: In-Person vs. Using usertesting.com, November 2017
User Testing for MyLawBC and Family Law Website Video Project, November 2017
Public Legal Education and Information Formats and Delivery Channels, July 2014
Public Legal Education and Information Resources in BC: Update 2014, May 2014
LSS Public Legal Education and Information Resources Accessibility Initiatives Report, June 2012
BC Family Resources Review, June 2012
Evaluation of LSS Videos as Means to Communicate Legal Information, July 2009
Community Review of LSS Publications on Violence Against Women in Relationships, March 2009
PLE Review: Reflections and Recommendations on Public Legal Education Delivery in BC, May 2007