COVID-19: Legal Aid BC now takes phone-only applications. Find the legal help you need.
Service and program evaluations
Legal Aid BC regularly evaluates both ongoing services and pilot projects to ensure they're fulfilling their objectives and meeting client needs.
The PDFs of these reports are listed below by subject area. For older reports, see our Archive.
Aboriginal Services
- Gladue Report Disbursement Evaluation (June 2013)
CFCSA Services
- CFCSA Services Evaluation (July 2015)
Community Engagement
- Community Dialogues - Final report (August 2020)
- Community Engagement Evaluation — Final Report (April 2013)
Criminal Law Services
Family Law Services
Intake Services
Follow-up evaluations
- Expanded Family LawLINE Refresh Evaluation Report (October 2017)
- Expanded Family Duty Counsel Refresh Evaluation Report (October 2017)
- Expanded Criminal Duty Counsel Refresh Evaluation Report (October 2017)
- Parents Legal Centre Refresh Evaluation Report (October 2017)
Summative evaluations
- Parents Legal Centre Summative Evaluation Report (July 2016)
- Mediation Referral Summative Evaluation Report (July 2016)
Process evaluations
- Expanded Family Duty Counsel Process Evaluation Report (November 2015)
- Parents Legal Centre Process Evaluation Report (November 2015)
- Expanded Family LawLINE Process Evaluation Report (November 2015)
- Mediation Referral Process Evaluation Report (November 2015)
- Expanded Criminal Duty Counsel Process Evaluation Report (November 2015)
Lawyers
- Tariff Lawyer Satisfaction Survey (April 2020)
- Local Lawyer Incentive Survey (September 2018)
- Tariff Lawyer Satisfaction Survey (January 2017)
- Tariff Simplification Final Evaluation Report (October 2015)
- Tariff Lawyer Satisfaction Survey (June 2013)
Legal Aid
- Everyday Legal Needs Survey (August 2020)
- Everyday Legal Problems Survey (July 2018)
- LSS Client Satisfaction Survey (July 2018)
- LSS 2018 Public Opinion Poll (April 2018)
- LSS 2016 Public Opinion Poll (April 2016)
- LSS Client Satisfaction Survey (July 2015)
- LSS 2015 Public Opinion Poll (April 2015)
- LSS 2014 Public Opinion Poll (May 2014)
- Problems of Everyday Life (May 2013)
- LSS 2013 Public Opinion Poll (April 2013)
- LSS 2012 Public Opinion Poll (April 2012)
- LSS Client Services Survey (April 2011)
- LSS 2011 Public Opinion Poll (April 2011)
Public Legal Education and Information
- MyLawBC Evaluation Report (June 2019)
- MyLawBC: Understanding Outcomes (June 2019)
- User Testing: In-Person vs. Using usertesting.com (November 2017)
- User Testing for MyLawBC and Family Law Website Video Project (November 2017)
- BC Family Resources Review (June 2012)