Surveys and evaluations
Legal Aid BC regularly surveys stakeholders for feedback about our programs and services. Stakeholders include the public, LABC clients, lawyers, and LABC staff. LABC also evaluates ongoing services and pilot projects to ensure they're fulfilling their objectives and meeting client needs.
The PDFs of these reports are listed below. To view a report older than six years, see our Archive.
Client Satisfaction Survey
A survey with LABC clients to gain a broader knowledge of the client experience accessing LABC programs and services.
Community Engagement
2022: Evaluation of Community Partners Report, Part 2 (Jan 2022) (PDF) – Helping People Navigate the Justice System: An Evaluation of Community Partners (Part 2) - This part of the evaluation consists of stories collected from CP locations, as qualitative examples of the impact of providing the Community Partner service.
2022: Evaluation of Community Partners Report, Part 1 (Jan 2022) (PDF) – Helping People Navigate the Justice System: An Evaluation of Community Partners (Part 1) - This evaluation examines how services are provided across the province to marginalized individuals looking for help to identify and address their legal needs.
Criminal Law Services
2024: Holistic Representation: Enhancing Client-Centred Criminal Legal Aid in BC (PDF) – Our findings from the Enhanced Services for Criminal Law Clients with Complex Needs (CCCN) project.
2022: Criminal Early Resolution Contract Evaluation (Year 2) (PDF) – An evaluation of expanded criminal legal aid services to clients who do not qualify for a full representation contract.
Family Law & Child Protection Services
Indigenous Services
2021: Process evaluation of the Aboriginal Community Legal Worker Program in Duncan & Nanaimo (PDF) – Evaluation looks at the Aboriginal Community Legal Worker (ACLW) services provided to the Indigenous communities of Duncan and Nanaimo.
Lawyer Services
2026: Summary Engagement Report: Lawyer Quality Assurance Framework (PDF) – As part of the Lawyer Quality Assurance (QA) Framework project to define and monitor quality expectations for contracted legal representation services, LABC undertook a focused engagement process from December 2025 to March 2026 to inform the development of the QA framework. Engagement opportunities were offered to service providers, including private bar lawyers as well as other interested and impacted parties, through several channels including surveys and focus groups.
Public Legal Education and Information
2021: Achieving Digital Equity project – View reports from Legal Aid BC’s Achieving Digital Equity research project which documented barriers to accessing digital legal resources faced by people in BC.
Public Opinion Poll
A province wide survey with BC residents to understand the awareness, knowledge, and attitudes around legal aid in BC.
Tariff Lawyer Survey
A survey of legal aid lawyers on their satisfaction with the supports LABC providers to lawyers taking legal aid contracts.