Surveys and evaluations archive

2018: Client Satisfaction Survey (PDF)

2015: Client Satisfaction Survey (PDF)

2011: Client Services Survey (Client Satisfaction Survey) (PDF)

2007: Client Services Survey (Client Satisfaction Survey) (PDF)

2008: Community Advocate Support Line Evaluation (PDF) – Evaluation examines the quality of service, areas where the service may be improved, and the degree to which the service has achieved its intended outcomes.

2013: Community Engagement Evaluation (PDF) – Evaluation examines whether the program has been implemented as intended, and on track to achieve its short-term objectives. 

2017: Expanded Criminal Duty Counsel Refresh Report (PDF) – Evaluation looks at the project’s progress towards achieving its intended outcomes after two full years of operations

2016: Expanded Criminal Duty Counsel Summative Evaluation Report (PDF) – Evaluation examines the implementation of the pilot project and its success in achieving its outcomes during its first year of operation.

2015: Expanded Criminal Duty Counsel Process Evaluation Report (PDF) – Evaluation looks at the implementation of the pilot.

2010: Evaluation of the Expanded Duty Counsel Project (PDF) – Findings of an evaluation of an expanded Criminal Duty Counsel model piloted in Kelowna Provincial Court.

2018: Everyday Legal Problems Survey (PDF)

2013: Problems of Everyday Life (PDF)

2008: Legal Problems Faced in Everyday Lives of British Columbians (PDF)

2017: Expanded Family LawLINE Evaluation Refresh (PDF) – An evaluation refresh was conducted to demonstrate LawLINE’s progress toward achieving its intended outcomes after two full years of operations.

2017: Expanded Family Duty Counsel Refresh Evaluation Report (PDF) – An evaluation refresh was conducted to demonstrate the project’s progress made toward achieving its intended outcomes after two full years of operations.

2017: Parents Legal Centre Refresh Evaluation Report (PDF) – An evaluation refresh was conducted to demonstrate the project’s progress toward achieving its intended outcomes after two full years of operation.

2016: Parents Legal Centre Summative Evaluation Report (PDF) – Evaluation looks at the implementation and delivery of the pilot and its success in achieving its intended outcomes during its first year of operation.

2016: Expanded Family Duty Counsel Summative Evaluation Report (PDF) – Evaluation looks at the implementation and delivery of the pilot and its success in achieving its intended outcomes during its first year and a half of operation.

2016: Expanded Family LawLINE Summative Evaluation Report (PDF) – Evaluation looks at the implementation and delivery of the pilot and its success in achieving its intended outcomes during its first year of operation.

2016: Mediation Referral Summative Evaluation Report (PDF) – Evaluation looks at the implementation and delivery of the pilot and its success in achieving its intended outcomes during its first year and a half of operation.

2015: Expanded Family Duty Counsel Process Evaluation Report (PDF) – The evaluation looks at the implementation of the pilot at the Victoria Justice Access Centre, and progress towards achieving its intended outcomes.

2015: Expanded Family LawLINE Process Evaluation Report (PDF) – Evaluation looks at the implementation of the pilot, and progress towards achieving its intended outcomes.

2015: Family Mediation Referral Project Process Evaluation Report (PDF) – Evaluation presents findings of the province-wide Family Mediation Referral pilot project.

2015: CFCSA Services Evaluation (PDF) – Evaluation looks at the services provided to clients facing child protection issues under the Child Family and Community Services Act.

2012: Evaluation of Family Legal Services of the Legal Services Society (PDF) – Evaluation looks at the services provided to clients of Legal Services Society family law services and examines the extent to which these services integrate with those of other service providers.

2011: Collateral Issues & Consensual Dispute Resolution — CFCSA Tariff Survey (PDF) – Report explores CFSCA lawyers’ usage of the Collateral Issues and Consensual Dispute Resolution tariff items.

2009: Nanaimo Justice Access Centre Implementation Evaluation Report (PDF) – Evaluation looks at the implementation and immediate outcomes of the Nanaimo Justice Access Centre pilot project.

2008: Nanaimo Family Justice Services Centre Background and Context (PDF) – Report provides an overview of the Family Justice Services Centre in Nanaimo pilot project; a partnership between the Family Justice Services Division, BC Ministry of Attorney General and LSS.

2008: Nanaimo Family Justice Services Centre Implementation Phase Evaluation Addendum (PDF)

2008: Nanaimo Family Justice Services Centre Implementation Phase Evaluation Report (PDF) – Findings from the pilot phase of the Nanaimo Family Justice Services Centre.

2006: Evaluation of LSS Family Services (PDF) – Evaluation findings for clients of nine Legal Services Society family law services.

2004: Evaluation of the LawLINE Enhancement Project Survey of Advice Callers (PDF) – Second of two report of an evaluation of the LawLINE Enhancement Project.

2004: Evaluation of the LawLINE Enhancement Project (PDF) – First of two reports of an evaluation of the LawLINE Enhancement Project.

2004: Evaluation of the Family Duty Counsel Project in Six Provincial Sites (PDF) – Second report of an evaluation of Family Duty Counsel Project at six court locations across British Columbia.

2004: Evaluation of the Expanded Family Duty Counsel Project (PDF) – Evaluation of the Enhanced Family Duty Counsel Project at the Robson Street Family Court in Vancouver.

2015: Parents Legal Centre Process Evaluation Report (PDF) – Evaluation looks at the implementation of the project and progress towards achieving its intended outcome.

2013: Gladue Report Disbursement Evaluation (PDF) – Evaluation examines whether the Gladue Report Disbursement pilot is meeting its intended objectives.

2007: Building Bridges: Improving Legal Services for Aboriginal People (PDF) – Report addressing key areas where changes can be made by LSS to significantly improve Aboriginal peoples’ access to, and use of, the legal services LSS provides.

2011: Transition from Regional Centres to Local Agents (PDF) – Evaluation explores the implementation of seven local agents across British Columbia in 2010.

2018: Local Lawyer Incentive Survey (PDF) – Feedback from lawyers on the proposed lawyer incentive plan and suggestions for other incentives to encourage lawyers to take on more legal aid family and/​or child protection contract.

2015: Tariff Simplification Evaluation Report (PDF) – Evaluation investigates the impact of simplifying the criminal, family, and CFCSA tariffs.

2007: Overview of LSS Tariff Review and Renewal (PDF) – Report provides an overview of the work and achievements of the LSS Review and Tariff Renewal process. 

2006: Legal Services Society of BC Quality Assurance Initiative Final Evaluation (PDF) – Evaluation examines the most effective elements for a quality assurance system that ensures that legal aid services meet professional standards consistent with those provided to private paying clients.

2005: Managing for Results: LSS Tariff Appendices (PDF)

2005: Managing for Results: LSS Tariff Renewal (PDF) – Report evaluates the tariffs, and recommends necessary changes to ensure that the tariff system meets the needs of low-income people in British Columbia.

2004: Tariff Review Phase 2 Report (PDF) – Report outlines the work undertaken in phase 2 of the tariff review.

2004: Tariff Review Phase 1 Report (PDF) – Report outlines the work undertaken in phase 1 of the tariff review.

2004: Determination of Best Practice Needs of CFCSA Lawyers (PDF) – Draft plan of action and identifying recommendations on how to provide the resources and respond to the learning needs of Child Family Community Services Act lawyers.

2019: Online Training for Community-Based Intermediaries: Survey Findings and Implications (PDF) – Feedback from community workers and other helping professionals about their online training needs and preferences with conclusions and recommended next steps.

2019: Indigenous Public Legal Education and Information: Final Report and Recommendations (PDF) – A consultation identifying the need for public legal education and information (PLEI) materials in Indigenous communities, with recommendations on various ways LSS can meet the needs of clients from Indigenous communities and improve their access to justice by making Indigenous PLEI more accessible. 

2019: MyLawBC Evaluation Report (PDF) – Assess the efficacy of MyLawBC in terms of reaching target audiences, providing an accessible legal resource to users, providing users with needed legal information, and helping users resolve their legal issues.

2019: MyLawBC: Understanding Outcomes (PDF) – Investigating the effectiveness of MyLawBC by examining the user journey and what appropriate benchmarks would be for users who complete visits to the MyLawBC website.

2018: Needs Assessment: PLEI in Languages Other Than English (PDF) – Review of the legal information needs of B.C.’s English as an Additional Language (EAL) speakers to identify gaps and to determine areas of improvement in the presentation and distribution of legal information to these communities.

2017: User Testing: In-Person vs. Using usertest​ing​.com (PDF) – Assessment of strengths and limitations of usertest​ing​.com and comparing against the findings and experiences resulting from in-person testing of MyLawBC.

2017: User Testing for MyLawBC and Family Law Website Video Project (PDF) – In-person user testing of MyLawBC as well as LABC’s Supreme Court family trial videos.

2014: Public Legal Education and Information Formats and Delivery Channels (PDF) – Report examines the variety of PLEI formats and delivery channels to best address the multiplicity of factors influencing how people receive legal information.

2014: Public Legal Education and Information Resources in BC (PDF) – Report provides an overview of the current PLEI resources on civil law topics included on Clicklaw to identify and analyze gaps and overlaps in resources.

2012: Public Legal Education and Information Resources Accessibility Initiative (PDF) – A review of the accessibility of the Legal Services Society’s PLEI resources.

2012: Review of BC Family Public Legal Education and Information Resources (PDF) – Report reviews the family PLEI resources in British Columbia.

2009: Evaluation of LSS Videos as Means to Communicate Legal Information (PDF) – Evaluation examines effectiveness of LLS public legal education and information videos.

2009: Report on Community Review of LSS Publications on Violence Against Women in Relationships (PDF) – Evaluation of several publications addressing violence against women in relationships published by LSS, and one publication co-published with the Ministry of Public Safety and Solicitor General of BC.

2007: PLE Review: Reflections and Recommendations on Public Legal Education Delivery in BC (PDF) – Report examines how LSS provides public legal education and information services.

2006: Review of Languages Other Than English Public Legal Education and Information Materials (PDF) – Assessment of an evaluation of PLEI materials in languages other then English conducted at the settlement and family support workers conference.

2005: Intermediary Training: A Review of LSS Regional Conferences (PDF) – Report provides feedback from the 2004 regional conference from participants about the significance of the conferences for their work and future training programs for intermediaries who help people identify, avoid and resolve their everyday legal problems.

2005: Community Profile and Needs Assessment Appendices to Final Report (PDF)

2005: Community Profile and Needs Assessment (PDF) – Province-wide community profile and needs assessment of PLEI.

2018: Public Opinion Poll (PDF)

2016: Public Opinion Poll (PDF)

2015: Public Opinion Poll (PDF)

2014: Public Opinion Poll (PDF)

2013: Public Opinion Poll (PDF)

2012: Public Opinion Poll (PDF)

2011: Public Opinion Poll (PDF)

2010: Public Opinion Poll (PDF)

2009: Legal Aid in BC (Public Opinion Poll) (PDF)

2008: Legal Aid In BC (Public Opinion Poll) (PDF)

2007: Legal Aid in BC (Public Opinion Poll) (PDF)

2006: Legal Aid in BC (Public Opinion Poll) (PDF)

2016: Tariff Lawyer Survey (PDF)

2013: Tariff Lawyer Survey (PDF)

2010: Tariff Lawyer Survey (PDF)

2007: Tariff Lawyer Survey (PDF)

2005: Tariff Lawyer Survey (PDF)