Surveys and evaluations archive
Legal Aid BC regularly surveys stakeholders for feedback about our programs and services. Stakeholders include the public, LABC clients, lawyers, and LABC staff. LABC also evaluates ongoing services and pilot projects to ensure they're fulfilling their objectives and meeting client needs.
The archive PDFs of these reports are listed below. To view recent reports, see Surveys and evaluations.
Client Satisfaction Survey
A survey with LABC clients to gain a broader knowledge of the client experience accessing LABC programs and services.
Community Advocate Support Line
2008 Community Advocate Support Line Evaluation – Evaluation examines the quality of service, areas where the service may be improved, and the degree to which the service has achieved its intended outcomes.
Community Engagement
2013 Community Engagement Evaluation – Evaluation examines whether the program has been implemented as intended, and on track to achieve its short-term objectives.
Criminal Law Services
2010 Evaluation of the Expanded Duty Counsel Project – Findings of an evaluation of an expanded Criminal Duty Counsel model piloted in Kelowna Provincial Court.
Everyday Legal Needs Survey
A survey of British Columbians with low incomes on the types of legal problems they are facing, how they are dealing with these legal problems, and how these legal problems affect their perceptions of the justice system in BC.
2020 Everyday Legal Needs Survey
2018 Everyday Legal Needs Survey
Family Law & Child Protection Services
2015 CFCSA Services Evaluation – Evaluation looks at the services provided to clients facing child protection issues under the Child Family and Community Services Act.
2012 Evaluation of Family Legal Services of the Legal Services Society – Evaluation looks at the services provided to clients of Legal Services Society family law services and examines the extent to which these services integrate with those of other service providers.
2011 Collateral Issues & Consensual Dispute Resolution — CFCSA Tariff Survey – Report explores CFSCA lawyers’ usage of the Collateral Issues and Consensual Dispute Resolution tariff items.
2009 Nanaimo Justice Access Centre Implementation Evaluation Report – Evaluation looks at the implementation and immediate outcomes of the Nanaimo Justice Access Centre pilot project.
2008 Nanaimo Family Justice Services Centre Background and Context – Report provides an overview of the Family Justice Services Centre in Nanaimo pilot project; a partnership between the Family Justice Services Division, BC Ministry of Attorney General and LSS.
2008 Nanaimo Family Justice Services Centre Implementation Phase Evaluation Report – Findings from the pilot phase of the Nanaimo Family Justice Services Centre.
2006 Evaluation of LSS Family Services – Evaluation findings for clients of nine Legal Services Society family law services.
2004 Evaluation of the LawLINE Enhancement Project Survey of Advice Callers – Second of two report of an evaluation of the LawLINE Enhancement Project.
2004 Evaluation of the LawLINE Enhancement Project – First of two reports of an evaluation of the LawLINE Enhancement Project.
2004 Evaluation of the Family Duty Counsel Project in Six Provincial Sites – Second report of an evaluation of Family Duty Counsel Project at six court locations across British Columbia.
2004 Evaluation of the Expanded Family Duty Counsel Project – Evaluation of the Enhanced Family Duty Counsel Project at the Robson Street Family Court in Vancouver.
Indigenous Services
2013 Gladue Report Disbursement Evaluation – Evaluation examines whether the Gladue Report Disbursement pilot is meeting its intended objectives.
2007 Building Bridges: Improving Legal Services for Aboriginal People – Report addressing key areas where changes can be made by LSS to significantly improve Aboriginal peoples’ access to, and use of, the legal services LSS provides.
Intake Services
2011 Transition from Regional Centres to Local Agents – Evaluation explores the implementation of seven local agents across British Columbia in 2010.
Lawyer Services
2007 Overview of LSS Tariff Review and Renewal – Report provides an overview of the work and achievements of the LSS Review and Tariff Renewal process.
2006 Legal Services Society of BC Quality Assurance Initiative Final Evaluation – Evaluation examines the most effective elements for a quality assurance system that ensures that legal aid services meet professional standards consistent with those provided to private paying clients.
2005 Managing for Results: LSS Tariff Renewal – Report evaluates the tariffs, and recommends necessary changes to ensure that the tariff system meets the needs of low-income people in British Columbia.
2004 Tariff Review Phase 2 Report – Report outlines the work undertaken in phase 2 of the tariff review.
2004 Tariff Review Phase 1 Report – Report outlines the work undertaken in phase 1 of the tariff review.
2004 Determination of Best Practice Needs of CFCSA Lawyers – Draft plan of action and identifying recommendations on how to provide the resources and respond to the learning needs of Child Family Community Services Act lawyers.
Public Legal Education and Information
2014 Public Legal Education and Information Formats and Delivery Channels – Report examines the variety of PLEI formats and delivery channels to best address the multiplicity of factors influencing how people receive legal information.
2014 Public Legal Education and Information Resources in BC – Report provides an overview of the current PLEI resources on civil law topics included on Clicklaw to identify and analyze gaps and overlaps in resources.
2012 Public Legal Education and Information Resources Accessibility Initiative – A review of the accessibility of the Legal Services Society’s PLEI resources.
2012 Review of BC Family Public Legal Education and Information Resources – Report reviews the family PLEI resources in British Columbia.
2009 Evaluation of LSS Videos as Means to Communicate Legal Information – Evaluation examines effectiveness of LLS public legal education and information videos.
2009 Report on Community Review of LSS Publications on Violence Against Women in Relationships – Evaluation of several publications addressing violence against women in relationships published by LSS, and one publication co-published with the Ministry of Public Safety and Solicitor General of BC.
2007 PLE Review: Reflections and Recommendations on Public Legal Education Delivery in BC – Report examines how LSS provides public legal education and information services.
2006 Review of Languages Other Than English Public Legal Education and Information Materials – Assessment of an evaluation of PLEI materials in languages other then English conducted at the settlement and family support workers conference.
2005 Intermediary Training: A Review of LSS Regional Conferences – Report provides feedback from the 2004 regional conference from participants about the significance of the conferences for their work and future training programs for intermediaries who help people identify, avoid and resolve their everyday legal problems.
2005 Community Profile and Needs Assessment – Province-wide community profile and needs assessment of PLEI.
Public Opinion Poll
A province wide survey with BC residents to understand the awareness, knowledge, and attitudes around legal aid in BC.
2015 Public Opinion Poll
2014 Public Opinion Poll
2013 Public Opinion Poll
2012 Public Opinion Poll
2011 Public Opinion Poll
2010 Public Opinion Poll
Tariff Lawyer Survey
A survey of legal aid lawyers on their satisfaction with the supports LABC providers to lawyers taking legal aid contracts.
2013 Tariff Lawyer Survey
2010 Tariff Lawyer Survey
2007 Tariff Lawyer Survey
2005 Tariff Lawyer Survey